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Returns & Terms and Conditions

PLACING AN ORDER WITH C MADELEINES.COM MEANS YOU HAVE READ AND ARE AGREEING TO ALL OF THESE STATED TERMS AND CONDITIONS. BECAUSE OF OUR SIZE AND VOLUME, WE MUST STRICTLY ADHERE TO THESE POLICIES.

 

Should you have any questions prior to making your selections, please contact us and we reply usually within 48 hours. Once a purchase is made, we will process your order and send a shipping confirmation notice, normally within 24 hours. Prices are non-negotiable. 

Please refer to our Sizing and Item Condition guides prior to purchase.

C. Madeleine’s uses a secure server for all credit card transactions and this information will be kept private. Unless prior arrangements are made, all items will only be shipped to the Billing Address of the card on file. Please note, C. Madeleine's requires buyers' billing and shipping addresses to match. We also accept wire transfer and checks (not on initial orders and subsequent checks will be subject to clearance). ALL funds must be received within five (5) days of order confirmation. All accessories, jewelry and handbags are final sale with no returns accepted.

 

AUTHENTICITY STATEMENT

C. Madeleine's sells only 100% authentic items.

 

SHIPPING

Free shipping on all domestic orders over $200 (before tax), for all orders below $200, a $15 flat shipping fee applies. On all international orders a $60 flat fee applies. Orders are shipped at the sole risk of the Buyer. Shipping insurance is required and is included in the shipping fee. Return shipping is responsibility of the Buyer. A handling charge is never added unless you request some type of special handling. Most packages will be shipped USPS Priority Mail. Delivery confirmation is required. We will gladly ship FedEx, UPS, DHL or other carrier so long as you supply an account number for billing and they pickup at our location. International orders are gladly accepted with Buyer responsible for any duties.   

 

TAXES

All purchases sent within the State of Florida are subject to 7% Florida sales tax unless customer has a valid exemption certificate.

 

RETURNS

YES, WE ACCEPT RETURN ON GARMENTS ONLY. 

We DO NOT ACCEPT RETURNS on Accessories, handbags, jewelry.

C. Madeleine's appreciates your business and wants you to be fully satisfied with your purchase.  We will accept returns on garments for store credit only up to 7 days after the item is received.

To start your return process follow these steps:

1. Please notify us by email

2. Return items must be in the exact condition as sent with all hang tags attached

3. The Buyer is responsible for any return postage. shipping, insurance, and any applicable taxes must be covered in the store credit amount or paid separately. Shipping charges are not refundable. On the condition that Free Shipping was offered on the purchase and a return is requested, the store will credit amount received and will deduct the original shipping costs. No returns on international orders.

 

GIFT CERTIFICATES

Gift Certificates are available online and are the perfect gift for your friends who love vintage but are hard to choose for. The cards can be sent to either you or the recipient. Minimum is $50.00

 

NEW TO VINTAGE?

Vintage: Classically well-made, embodying the high style of a past era, representative of the best.  Vintage clothing has been pre-owned or previously worn, and may have typical vintage characteristics from care, time and being worn. Look for items classified as Mint Condition if looking for a near perfect piece. Most of our pieces are classified as Near Mint Condition, see C. Madeleine's item condition classifications.

 

WE ARE ALWAYS LOOKING FOR GREAT ITEMS

If you have some items you feel C. Madeleine’s might be interested in, let us know. We are always searching worldwide for amazing pieces and would love to hear from you. Contact us ATTN: CONSIGNMENT with details about the items you have available. This can be one piece or a whole collection or estate. Madeleine will travel thousands of miles each year to secure items for our wonderful clientele and she would love to feature your best items in our store.

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